About Us
Prior to founding CallCenterBroker.com Mr. Serretti served as President for AIM Contact Centers and was responsible for managing the overall direction of AIM’s various operations and participated in the implementation of new client programs. He served on the Mid-Atlantic Board of the American Teleservices Association (ATA) from 2000 through 2008 and the Philadelphia Chapter Board for the Society of Consumer Affairs Professionals (SOCAP) from 2004 through 2010.Mr. Serretti was also responsible for the Telecommunications and Network operations of a nationally recognized call center, prior to founding AIM. He has experience providing fortune 1000 clients with cost effective telecommunications and I.T. solutions. Call Center Magazine has recognized Mr. Serretti for providing innovative solutions within the industry back in 2003.
His knowledge and experience are enhanced by his prior job experiences where he performed consulting, cost feasibility studies, and cost studies for local telephone companies across the nation. Mr. Serretti possesses over 13 years of call center and telecommunications experience.
Mr. Serretti holds a BBA degree in Finance with a Minor in Mathematics from Stetson University.
Don McCormick - EVP/Senior Consultant
Mr. McCormick is a seasoned business services executive with a rich background in the contact center industry. Prior to joining CallCenterBrokers, Mr. McCormick most recently worked with Telerx (subsidiary of Merck & Co.), and ICT Group.
For the past decade, Mr. McCormick has been directly responsible for worldwide marketing, sales and sales support efforts, which included corporate branding, sales lead generation, public relations, solutions engineering, and the negotiation, management, and administration of global contracts. He has been a key member of executive leadership teams and has been responsible for setting strategic direction for the companies he served.
Prior to that, Mr. McCormick spent time developing, executing and managing direct to consumer sales programs for companies such as Dun & Bradstreet, MCI Telecommunications, Grolier and CUC International.
Mr. McCormick holds a BA degree from Fairfield University, an MBA with a Marketing concentration from the University of Phoenix, and a Master’s Certificate in Hospitality Management from Cornell University. He is a member of the American Teleservices Association (ATA), a member and past national committee chair of the Direct Marketing Association (DMA), and a member of the International Customer Service Association (ICSA), Customer Relationship Management Association (CRMA), Society of Consumer Affairs Professionals (SOCAP) and American Mensa.
Kelly Smedley - Marketing Consultant, Writing Services, Public Relations/Social Media Strategist
Kelly is a seasoned writer/blogger, marketer and communications expert. She has developed and executed marketing plans for companies large and small. Kelly has been published in numerous magazines, trade journals and business publications, many of which garnered national acclaim.
Kelly began her career in both print and broadcast journalism and spent more than 10 years in the profession. She worked as a producer for an NBC affiliate where her duties ranged from producing 3-4 shows per week to writing on-air promotions to operating a camera in the field and during shows.
Kelly made a smooth transition to PR and marketing where she was able to develop campaigns that grabbed the media's attention. In 2004 she began working in the customer service industry and quickly assumed leadership roles within SOCAP (Society of Consumer Affairs Professionals). Her client relationships include McCormick, Owens Corning and Heineken.
Kelly earned a bachelor’s in English with a minor in Journalism from Millersville University.
